Straightforward Pricing. No Surprises.

We separate the cost of building your system from the cost of running it.

	Second Chair	Whole Desk
One-time installation	$2,500	$5,000
Required software subscriptions*	~$100/mo	~$100/mo
Optional Bright Burrow Care Plan	$150/mo	$300/mo
Monthly cost without Care Plan	~$100	~$100
Monthly cost with Care Plan	~$250	~$400

*Software subscriptions are purchased and billed directly to you by independent providers. Estimates are based on our standard configuration; actual costs may vary depending on your business's needs, call volume, and additional integrations. We'll identify all required providers and expected charges before you commit.

Choose Your AI Front Desk

Whether you need an extra set of hands or a more complete front desk, we'll build a system around the way your business actually operates.

SECOND CHAIR

An extra set of hands for the team you already have.

$2,500 setup · ~$100/mo software · optional $150/mo Care Plan

Designed for businesses with existing staff who need backup during busy hours, after closing, or when nobody is available to answer.

What Second Chair can do:

Answer missed and after-hours calls. Pick up when your team can't, even when several people call at once, so callers get a real answer instead of voicemail.
Answer in English or Spanish. The AI receptionist follows the caller's language, so Spanish-speaking customers get the same help.
Answer common questions. Handle the repeat questions about hours, service area, and services from facts you approve.
Capture appointment requests. Collect the name, number, address, and what's needed, so your team can confirm the booking.
Flag urgent calls. Urgent requests go to the top of your team's list, and callers with gas, sparks, or smoke are told to get out and call 911 first.
Keep your team informed. Every call comes with a summary, transcript, and recording, with the key details pulled out (name, callback number, what's needed), plus a reminder if a promised callback slips and a short handoff list each morning.

You keep your existing team. Second Chair helps them get more done.

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WHOLE DESK

A front desk that keeps working, even when you can't.

$5,000 setup · ~$100/mo software · optional $300/mo Care Plan

Whole Desk is a more complete AI front desk, designed to help with routine customer communications and everyday admin work.

An AI receptionist on the phone and an AI assistant behind the scenes keep things moving. You review and approve what goes out.

Everything in Second Chair, plus:

Booking during the call. Answer around the clock, every call or just the ones you miss, and book real open times through a booking tool that syncs with your calendar, within your rules. Callers get the invite by email.
Confirmations, with you in charge. Booking confirmations and reminders go out from your scheduling tool in wording you approve. Other replies wait as drafts for your OK.
Inbox help. Sort your email, draft replies to customers and leads, and flag likely phishing. Nothing is sent without you.
A job log you own. Calls, customers, jobs, quotes, and do-not-contact requests, kept in one spreadsheet.
A daily routine behind the scenes. A morning brief, daytime check-ins, an end-of-day wrap, weekend checks, and a Monday recap, with anything urgent or safety-related at the top.
Follow-up drafts. Quote follow-ups, review requests, payment reminders, and seasonal outreach to customers who opted in.

Less time managing the front desk. More time running your business.

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Your AI receptionist answers in English or Spanish. Booking during the call works through a booking tool that syncs with your calendar. Available integrations and automated actions depend on your existing business systems. Your installation proposal will identify exactly what is included.

You Own It. Period.

No mandatory maintenance plans. No unnecessary lock-in.

We believe businesses should own the systems they pay to have built. When Bright Burrow installs your AI front desk, the completed configuration belongs to you. Your software accounts are registered to your business, and you pay the providers directly. Once installation is complete, you can run your system without paying Bright Burrow another monthly fee.

Want us to handle maintenance, improvements, and technical support? We're happy to.

Prefer to manage it yourself? That's your choice.

Your business. Your system. Your decision.

Want Us to Keep It Running Smoothly?

Optional Maintenance & Optimization

Your AI front desk is built to operate without a mandatory Bright Burrow management subscription. But businesses change, technology evolves, and even well-designed systems occasionally need attention.

Our optional Care Plans help keep your system accurate, effective, and aligned with your business.

Second Chair Care — $150/month

Receptionist and knowledge updates. We update your hours, services, and common answers monthly.
Small change requests. Up to 2 small changes per month, like a new question or an updated greeting.
Connection and account monitoring. We keep an eye on the connections between your phone line, calendar, and other tools.
Troubleshooting. If something stops working as expected, we find the cause and fix it.
Support replies. We reply to support requests within 1 business day.
Monthly activity report. A plain-English summary of calls, requests, and what was handled.

Whole Desk Care — $300/month

Everything in Second Chair Care, with up to 4 small changes per month, plus:

Workflow reviews. We review how your workflows are running each month and suggest adjustments as your business changes.
Brief and follow-up tuning. We adjust the timing and content of your daily briefs, wraps, and follow-up routines.
Template updates. We refresh your reply, follow-up, review-request, and seasonal outreach templates.

Both plans provide a convenient way to keep your system maintained without having to become an AI expert yourself.

Major new features, additional integrations, and substantial expansions are quoted separately.

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